Head of Customer Service & Operations
Ezypay is a multi-award-winning Fintech company established in 1996, specialising in the provision of subscription and recurring direct debit payments.
With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New Zealand, Malaysia, Singapore, Philippines, Hong Kong, Taiwan, Thailand, and South Korea) and we’re continually expanding.
As the Head of Customer Service & Operations you will be responsible for the support experience that Ezypay’s partners, merchants and customers receive. You will lead and manage a diverse team of customer support, technical application support and merchant operations team members, supporting our custom billing platforms, across multiple countries and time zones, through an omni-channel experience. Your primary objective is to drive consistent & excellent customer service.
Reporting to the CEO and as part of the Executive team at Ezypay; you will have a combination of leadership and strategic planning skills. Furthermore, you’ll have the ability to roll up your sleeves and play a direct part in improving our customer experience.
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