Payment Operations Team Lead

Customer Service & Operations · KL, W.Persekutuan
Department Customer Service & Operations
Employment Type Full time
Minimum Experience Senior Manager/Supervisor
Compensation 8000

Are you wanting to put your exceptional Team Leadership qualities, superior attention to detail skills and first-class communication abilities to work?  

Do you love working in a fast paced, vibrant, and energetic environment?  


Ezypay is a multi-award winning FinTech company established in 1996, specialising in the provision of subscription and recurring direct debit payments. 

With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New Zealand, Malaysia, Singapore, Philippines, Hong Kong, China, Taiwan and Thailand) and we’re continually expanding. 


About the Role 


Reporting directly to the Head of Customer Service & Operations, you will lead a small team of Payment Operations Officers to provide superior customer service, relating to merchant onboarding, billing, settlement, chargeback management, account reconciliation and reporting to attract and retain our Key Accounts, Partners and Merchants. 




This diverse and varied role will keep you busy. Responsibilities will include, but not limited to: 

  • Leading the Payments Operations Team to deliver operational KPIs and priorities 
  • Driving accurate and timely processing of billing and settlement operations to facilitate cashflow of external stakeholders and collection of Ezypay revenue 
  • Management of chargebacks, disputes and debt recoveries to reduce revenue loss from the trust account. 
  • Ongoing auditing and reconciliations of merchant account balances and settings to ensure integrity and accuracy. 
  • Delivering internal and external reporting on scheduled and ad-hoc basis. 
  • Ensuring that all processes are documented, and metrics are in place to track performance. 
  • Delivering training and mentorship to develop team skills and capabilities. 
  • Actively identifying, reporting and communicating any risks, such as chargebacks or fraudulent activity. 


What are we looking for?  


To succeed in this role, you will need: 

  • Minimum 3 years’ experience in a similar, team lead role (Experience and understanding of payments banking operations such as merchant acquiring, direct entry, claims, and chargebacks would be a definite advantage) 
  • A degree or diploma level of qualification, preferably in finance, business or commerce 
  • Advanced English communication skills (written and spoken) 
  • Exceptional attention to detail and accuracy, with strong administration and multi-tasking skills 
  • Experience using ticketing systems or CRM’s  
  • Advanced skills in Microsoft Office products, especially excel 
  • Proactively looking for process improvements for customer service 
  • A true team player that really cares about developing their peers 


Some of our benefits  


  • Gym subsidies 
  • Casual dress code 
  • Flexible/hybrid working arrangements and work life balance 
  • Guidance and mentoring from leaders within the business 
  • Dynamic, positive work environment 
  • Fantastic team culture  


How to Apply 


If this sounds like the perfect role for you, don’t wait, it’s easy to apply online.  

To be considered for the position please click 'Apply Now' and upload a current resume and cover letter addressing the selection criteria.   


This could be the start of your rewarding career with Ezypay  


In Response to Covid-19: 

All interviews are currently being held virtually. If you are invited to attend an interview, our People & Strategy team will guide you through our interview process. 


Thank You

Your application was submitted successfully.

  • Location
    KL, W.Persekutuan
  • Department
    Customer Service & Operations
  • Employment Type
    Full time
  • Minimum Experience
    Senior Manager/Supervisor
  • Compensation